Exchange and return

At Lets Herb, customer satisfaction is our priority, so we provide a clear exchange and return policy that guarantees the rights of all customers..

Exchange and return terms:

• Exchanges and returns are accepted for all products offered in our store.

• The product must be in its original condition, unused, and in its original packaging.

• Exchange or return requests must be submitted within the specified timeframe after receipt.

Replacement and return mechanism:

• The order will be reviewed and approved within 3 business days.

• After approval, the delivery representative will reach the customer within 3 to 5 business days.

• Exchange or return requests can be submitted via WhatsApp at the number shown on the shipping label, or through the Contact Us page.

Full recovery cases:

• If the product received is completely different from the description shown on the product page

• If there is a manufacturing defect or damage to the product

Please photograph the product and send the images along with the order number, city, and address to facilitate tracking.

Note: We are not responsible for any expectations regarding product use that are not clearly stated on the product page of our website.